In an article printed in today’s newspaper, the San Diego Union Tribune takes on Progressive Insurance’s property damage program.
According to the article, critics argue that Progressive’s program violates California’s anti-steering laws by allowing its adjusters to write their own property damage estimates and direct their insureds to pre-approved body shops for the work. In addition–and wait until you hear about this–critics claim that Progressive’s program seeks to reduce repair costs by cutting corners! Shocker!
Sarcasm aside, this seems to be the usual modus operandi for insurance companies. Why replace when cosmetic patching will do? Why use new parts when refurbished products can be found? And don’t get me started on the repeated failure of insurance adjusters to ignore alignment and other structural issues in favor of concentrating on cosmetic damages. Too many of our office’s auto accident clients have complained that their car just doesn’t drive the same afterwards for it to be a coincidence.
The public shouldn’t be so gullible to believe the commercials–the insurance companies are not out there to act in your best interests. They make money by collecting premiums and paying out less than the premiums they collect. If they have to actually use quality labor and parts, it just makes it that much harder.